Shipping policy

Shipping Policy

We aim to process and dispatch all orders as quickly and efficiently as possible.

Order Processing

Orders are processed within 1–3 working days (excluding weekends and bank holidays).
During busy periods, launches, or promotions, processing times may be slightly longer.

Shipping Method

All orders are shipped using Royal Mail 48 Hour Tracked service.
Delivery times are estimated and begin once your order has been dispatched, not from the order date.

Delivery Times

Royal Mail 48 Hour aims to deliver within 2–3 working days after dispatch.
Delivery times are not guaranteed and may be affected by external factors beyond our control.

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details.
Please allow time for tracking information to update.

Incorrect Address

Customers are responsible for providing the correct shipping address at checkout.
Orders sent to an incorrect address provided by the customer cannot be refunded or replaced.

Lost or Delayed Parcels

Branded by Codie is not responsible for delays caused by Royal Mail.
If your parcel is delayed, please contact Royal Mail directly using your tracking number.
Parcels are considered lost only once Royal Mail confirms this.

Undelivered or Returned Parcels

If a parcel is returned to us due to failed delivery or an incorrect address, reshipping costs will be the responsibility of the customer.

Damaged Parcels

Any issues with damaged parcels must be reported within 48 hours of delivery, with clear photographic evidence.

International Shipping (If Applicable)

International delivery times vary by location.
Customs fees, duties, and taxes are the responsibility of the customer.

Contact Us

For any shipping-related enquiries, please contact us via the Contact Us form on our website.

Standard UK Delivery: £3.99
Estimated Delivery Time: 3–5 working days
Free delivery on orders over £100

We aim to dispatch all orders as quickly as possible. Once your order leaves us, you’ll receive tracking details so you can keep an eye on your parcel.

Returns Policy (UK)

We hope you love your purchase, but if you need to return an item, we’re here to help.

You have 14 days from the date you receive your order to request a return.
Items must be unworn, unwashed, unused and with all original tags and packaging still attached.
Please note: for hygiene reasons, we cannot accept returns on underwear, bodysuits or accessories (unless faulty).

How to return an item:

Email us at [YOUR EMAIL] with your order number and reason for return.
We will reply with return instructions and address.
Once we receive your items back and confirm their condition, we will issue your refund back to your original payment method.

Return Costs

Return postage is the customer’s responsibility unless the item is faulty or incorrect.
We recommend using a tracked service.

Faulty or wrong items

If the item you received is faulty or not what you ordered, please contact us within 48 hours of receiving your parcel so we can resolve this for you.

Questions, feedback or need a hand with your order? We’re here to help.

Online Contact Form
Email: brandedbycodie@gmail.com

Please include your order number (if you have one) so we can help faster. We aim to reply within 1–2 working days.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.