Refund policy

Returns & Refunds Policy

Due to the nature of our products, we operate a strict returns policy.

Returns

Returns must be requested within 14 days of delivery.
Items must be unworn, unwashed, unused, and in original condition, with all tags attached.
Items showing any signs of wear, including makeup marks, odour, washing, or damage, will not be accepted and will be returned to the customer.
Returns will not be accepted if the return ribbon loop has been removed.

Non-Returnable Items

Items returned outside the 14-day window
Items that have been worn, washed, or altered
Sale or discounted items
Personalised or custom-made items (if applicable)

Refunds

Refunds are issued only once returned items have been received and inspected.
Approved refunds will be processed to the original payment method within 5–10 working days.
Original shipping costs are non-refundable.

Exchanges

We do not offer exchanges.
To change size or style, items must be returned for a refund and a new order placed.

Return Shipping

Customers are responsible for all return shipping costs.
Returns must be sent using a tracked service. We are not responsible for lost returns.

Faulty or Incorrect Items

Any faulty or incorrect items must be reported within 48 hours of delivery.
Clear photos and your order number must be provided.
Claims made outside this timeframe may not be accepted.

How to Request a Return

Use the contact form and message us with:

Order number
Item(s) to be returned
Reason for return

Returns sent without prior approval may not be accepted.

Policy Enforcement

Branded by Codie reserves the right to refuse any return that does not meet the conditions outlined above.

Standard UK Delivery: £3.99
Estimated Delivery Time: 3–5 working days
Free delivery on orders over £100

We aim to dispatch all orders as quickly as possible. Once your order leaves us, you’ll receive tracking details so you can keep an eye on your parcel.

Returns Policy (UK)

We hope you love your purchase, but if you need to return an item, we’re here to help.

You have 14 days from the date you receive your order to request a return.
Items must be unworn, unwashed, unused and with all original tags and packaging still attached.
Please note: for hygiene reasons, we cannot accept returns on underwear, bodysuits or accessories (unless faulty).

How to return an item:

Email us at [YOUR EMAIL] with your order number and reason for return.
We will reply with return instructions and address.
Once we receive your items back and confirm their condition, we will issue your refund back to your original payment method.

Return Costs

Return postage is the customer’s responsibility unless the item is faulty or incorrect.
We recommend using a tracked service.

Faulty or wrong items

If the item you received is faulty or not what you ordered, please contact us within 48 hours of receiving your parcel so we can resolve this for you.

Questions, feedback or need a hand with your order? We’re here to help.

Online Contact Form
Email: brandedbycodie@gmail.com

Please include your order number (if you have one) so we can help faster. We aim to reply within 1–2 working days.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.